There is no mobile signal. Can I still sell?
Yes. Keep working exactly as normal. Each sale is saved on the phone with the bag codes, your GPS position and the time, and is sent automatically once you have signal again. The app shows an Offline chip at the top and a count of sales still waiting. Do not clear the app data or reinstall it while sales are waiting, because the queue lives on the phone. If you have been offline for seven days the app warns you to find signal.
A bag scan is rejected. What does that mean?
There are three reasons. The bag code is not one of ours, in which case the bag is not part of the subsidised programme. The bag was already sold, which means the code has been copied or the bag has been through a second sale, and the first sale wins. Or the bag is not recorded as being in your stock, which usually means it was never scanned in at receipt. Use Report bag so it is logged and investigated, and do not complete the sale with that bag.
How do I send a different inspector to a location?
This is done by the intelligence unit, not by ministry staff. On the unit board, open the tasks section and dispatch a new task to the inspector you want. Each task is separate, carries only the instruction and the location, and appears in that inspector's list immediately. The dispatch, who made it and when, is written to the unit access log.
How do I change the border buffer distance?
Go to Settings, Geofence rules. Each zone has a buffer distance in kilometres, a stationary time in minutes and the severity each threshold raises. Edit the value and save. New thresholds apply from the next tracker reading onward; alerts already raised are not recalculated.
Who do I contact for support?
Dealers should contact their district agricultural officer first, as most problems are stock or allocation questions rather than app faults. Ministry and inspector users should contact the programme administrator at the Ministry of Food and Agriculture. When reporting a fault, say what you were doing, the bag or task reference on screen, and whether the phone was online.